We're Here for You 24/7.
While our AI handles 99% of your travel needs seamlessly, our human team is always standing by. From app support to emergency assistance, you're never alone in China.
Choose Your Lane
Select the support channel that best fits your current needs.
App & Tech Support
Issues with your EastAssist account, payments, or AI chat features.
- eastassist@126.com
- Response ~ 2 hours
24/7 Emergency Line
Lost passport, medical emergency, or urgent on-ground assistance.
- eastassist@126.com
- ID: EastAssist_SOS
Corporate Solutions
Business travel management, team deployment, or API integrations.
- Dedicated Account Manager
- Custom Enterprise Quotes
Drop Us a Message
Have a specific question not covered in our FAQ? Want to submit feature feedback? Fill out the form and our team will get back to you shortly.
In-App Chat (Fastest)
For EastAssist users, messaging us inside the app guarantees the fastest response time.
Multi-language Support
Our support team handles inquiries in English, French, Spanish, German, and Japanese.
Our Dual-Hub Engine
Bridging cutting-edge global AI tech with invincible local ground operations.
Global Tech Hub
Silicon Valley & Remote
Where our core AI models are trained, our global payment infrastructure is managed, and our app architecture is built to ensure seamless connectivity worldwide.
Local Ground Ops
Beijing, China
The nerve center for 24/7 human-in-the-loop support, real-time data ingestion for local transit networks, and emergency on-ground response.